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It was only a few years ago when almost all customer-facing industries, airlines included, began searching for ways to capitalize on the burgeoning chatbot trend.
Like other new technologies, though, chatbots have followed a hype cycle trajectory: initially sky-high expectations, followed by a sudden realization of how challenging they are to integrate.
From startup to post-IPO, tech companies have spent big money in recent years on engagements with creative agencies to transform complex products and services into dynamic brands. But today, tech players are starting to shift creative roles, functions, and teams in-house to get a better handle not just on costs, but on how their brands are perceived.
You’d be hard-pressed to find a company that sits more comfortably (and successfully) at the crossroads of technology and culture than streaming music giant Spotify.
When it comes to producing high-quality creative work that resonates with consumers across the globe, the bar is incredibly high.
Businesses are more worried than ever about data privacy. Large corporations, social media platforms, and financial institutions have all suffered hacks recently. But enterprises still need to communicate and are turning to encrypted chat apps. The problem is, “encryption” might not mean exactly what you think it does.
Cutting carbon emissions and pollution is only one side of sustainability – although they tend to get the most attention. Sustainability is really about development and growth in an eco-friendly and socially equitable manner. Thanks to smart technologies from the fourth industrial revolution – or Industry 4.0 – sectors like construction and manufacturing can now truly enter a sustainable era.
We’ve come a long way from ringing the doorbell or even needing keys to enter our homes, offices and buildings. Technology has given us smartphone apps, finger scanners and key cards. And now, facial recognition is making access even more convenient and secure. Nevertheless, there’s still a lot of mystery and misconceptions about automatic face recognition — one of the most important recent leaps in access technology.
The coronavirus pandemic is more than just a rough patch of turbulence for the airline industry. The number of passengers—and profits—have both been impacted in 2020. IATA predicts the industry will lose $84 billion this year, while Statista suggests it has already lost $314 billion since January. What’s true right now is that the losses related to COVID-19 are still incalculable.
Failure to comply with the European Union’s General Data Protection Regulation (GDPR) is getting more costly by the minute. Since the introduction of GDPR in 2018, an estimated €114 million in fines have been doled out. Google, British Airways, and Marriott International are just a few major brands that have been penalized for not adequately protecting, storing, or transmitting customer data in accordance with GDPR.
Financial technology (fintech) companies have gone from novelty to necessity in just a matter of years. Digital banking products, services, and usage exploded over the past decade, making customer’s lives easier and more convenient. But none of this happens without one key part of the fintech backbone: Cloud Technology.
Over time, homes have evolved with changes in lifestyle and technology, as devices like the refrigerator, microwave, and television have become ubiquitous. Today the connected home is powered by software, WiFi networks, and voice-activated assistants. But what does the future hold, and what will our homes look like in the year 2025 and beyond?
Ever wondered how to best prepare fried spider? Have you ever heard of the art of Japanese candy sculpture? Or how the underground casinos of New York City operate? While these might seem interesting, if somewhat obscure topics, they’re just a few examples of the unique inflight entertainment (IFE) content airlines are offering in efforts to hit passenger experience out of the park.
People's lives are increasingly being simplified by a convenient box that just appears on their doorstep every month. That convenience is underscored by the fact that digital subscription services like Blue Apron, Dollar Shave Club, and Birchbox continue to grow at a rapid pace — 890 percent over the past five years.
If you're not familiar with the comic book heroes Superman and Superwoman, one of their coolest powers is their ability to see through objects. In the not-too-distant future, location-based augmented reality (AR) apps built on Foursquare's Pilgrim SDK could give consumers similar capabilities.
On-demand technology is transforming air travel. In general, the convenience, choice, and ease of payment that mobile apps offer is unlike anything we've ever experienced before, and people are loving it. With just a few taps, we can have food delivered to our door, schedule a ride to the airport, and even hire a plumber to fix a leaky faucet—all within the span of five minutes!
Winning customers takes time, energy and financial resources — and the reality is you're going to lose some of them over time. The best thing you can do to reduce turnover is to take a systematic, data-driven approach to spot the customers who have the most long-term value to your business, and focus on what you can and should be doing to keep them.